In the years ahead, customer satisfaction, retention and growth will take precedence over others as finance companies vie for customers and compete to provide superior and enhanced services.

Whilst continuing to expand the distribution channels and developing an efficient processing system for both lending and deposit products, TFC will strive to create an environment that offers a new experience to customers. TFC will do this by developing and empowering the staff so that they are encouraged to provide excellent customer care services, which will lead to building a distinct corporate image.

As another step forward toward creating such a customer experience, TFC will develop innovative and flexible financial products and services that will maximize customer satisfaction so as to continue being the preferred financial service provider in the minds of customers.

TFC will also consolidate its dominance in property development and in meeting housing needs by providing houses with the latest designs, models and structures at a competitive price. In addition, the company will enhance its profitability by continuing to focus on leasing of business properties and extending a superior service to customers.

TFC looks to the future with great confidence in reaching its goals. The company is determined to be a household name in time to come.